CALL NOW: 844.372.1860

Privacy Policy

As part of the Service registration process, you will provide certain personal information to Schenck Foods Co. Your personal information will only be used in accordance with Schenck Foods Co. Privacy Policy. Schenck Foods Co. reserves the right to, but is not obligated to, inform you by email of changes or additions to the Service or of any Schenck Foods Co. related products and services. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

We strive to keep your payment and personal information secure. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet. You agree to allow us to collect information about you and your purchases from merchants and other sources of transactional data. In addition, by transacting with any merchant by means of any registered credit card, debit card, charge card, loyalty card or other unique account or identifier, you hereby authorize us to collect all information from any payment card processor, issuing bank, association, merchant, other card issuer or any available source with respect to the purchases made using such payment card. You authorize us to use any such information and to disclose such information to our representatives, to third parties, where necessaryin accordance with the terms of the Schenck Foods Co. Privacy Statement on our website.

Shipping / Delivery

Schenck Foods will deliver goods as soon as possible.  Please note that we cannot guarantee specific delivery times due to the number of customers we may have on a route.

All orders must be verified for accuracy by both the customer and driver upon delivery.

Schenck Foods Return Policy

Schenck Foods is changing our approach to credits and returns to comply with new government guidelines. As always, we have our customers’ best interest in mind and want you to be confident in the quality and safety of the products we deliver.

Benefits to our customers:

Seafood, fluid milk, shell eggs, poultry, ice cream, fresh meats, and all other perishable items are returnable at the time of delivery ONLY, as required by governmental and regulatory food safety requirements.

Frozen items and all other dry items are returnable within 7 calendar days of delivery as long asproduct is stored within the proper temperature. After 7 calendar days, items will not be returned.

Perishable items must be stored at proper temperatures to maintain product integrity and wholesomeness.

Time Frames:

Seafood, fluid milk, shell eggs, poultry, ice cream, fresh meats, and all other perishable items are returnable at the time of delivery ONLY, as required by governmental and regulatory food safety requirements.

Frozen items and all other dry items are returnable within 7 calendar days of delivery as long asproduct is stored within the proper temperature. After 7 calendar days, items will not be returned.

Perishable items must be stored at proper temperatures to maintain product integrity and wholesomeness.

Order Cut Off Times

The cutoff times for orders are as follows:  town deliveries must be made by 1:00pm, route deliveries by 6:00pm, and online orders by 4:00pm.

Packaging

Products are returnable for credit ONLY when they are in the original package, sealed, free of markings, not damaged, and stored within proper temperature constraints.

Produce

Please inspect all fresh produce thoroughly at time of delivery. Due to food safety concerns, produce items ARE NOT RETURNABLE.

Non-Stock Items

Non-Stock (special order) items have been purchased especially for you and are not returnable.

Additionally, we will add 10% restocking fees for returned orders that are outside of the parameters listed above. Please work closely with your sales rep when ordering to ensure the right amount of product is ordered. Schenck Foods requires a minimumorder of $100.00 for all truck deliveries and a $50.00 minimum order to qualify for a local town delivery.  All packaging will be inspected to make sure items are acceptable to return under the above guidelines.

Schenck Foods is honored to have your business and be your food service provider of choice! Sincerely,

Aaron P. Gordon
Vice President, General Manager

More info: (844) 372-1860

Please call 540-869-1870 for questions regarding online invoice payments.